尊敬的锐科激光客户及合作伙伴：

当下在党中央的统一领导下，全国人民正众志成城、齐心协力打赢疫情防控阻击战。根据国家和地方疫情防范政策要求，锐科公司本级、所属子公司和控股公司工作人员将严格执行地方政府春节后复工的相关要求，为此短期内可能会影响到正常的生产和发货工作，给您带来的不便，我们深表歉意。

病毒无情人有情，我们被所有的客户朋友和合作伙伴们惦念着，大家的关心和问候、鼓励和支持，让我们万分感激，锐科人唯有以更好的产品和服务回报大家的关心和支持。目前锐科及所属公司员工身体状况良好，未发现疑似或确诊人员，政府允许复工后将立即恢复正常科研和生产工作（具体复工时间以湖北省，江苏省政府要求时间为准）。在此期间公司提供24小时电话售后服务，现场技术服务由区域销售服务中心承担。

公司售后服务电话

胡工：15972221053

石工：18971014301

华南地区售后服务电话

覃工：15999669125

张工：18603059852

华东地区售后服务电话

邓工：17671672139

李工：18551100105

华中地区售后服务电话

刘工：13797084499

夏工：13419550684

华北地区售后服务电话

宋工：17362178829

黄工：13651182940

我们相信，在国家、政府及全社会的努力下，我们一定会打赢这场没有硝烟的战“疫”。待春暖花开时，我们再相聚。

最后，祝所有的客户朋友及家人新年快乐，幸福安康！

Dear friends,

The prevention and control of the outbreak is the most important work for now. We firmly believe that under the correct leadership of the Communist Party of China, we will win this battle. Based on the national policies, the production and delivery may be delayed. For all the inconvenience, our sincere apology is hereby extended to you.

At present, Raycus has not found any suspected or confirmed personnel. We will resume normal scientific research and production as soon as Chinese government allows. As a customer-oriented partner, Raycus values and has always been considering our relationship, that is the philosophy what we stick on as always. Any after-sales service demand if you have during this period, you may feel free to contact us as always. We firmly believe that with the efforts of the government and the whole society, we will see you soon.

If overseas customers have any after-sales service requirements, please contact the corresponding sales engineer or regional manager directly.

Asia Pacific

Kevin Chen

chenying@raycuslaser.com

Europe, the Middle East, Africa

Johnny Zhang

zhangweiming@raycuslaser.com

Thanks to all overseas friends for your help and understanding, as well as always supporting and trusting Raycus.

微信号 : raycuslaser

新浪微博：@武汉锐科激光

Ins/Twitter/Facebook/LinkedIn：

WuhanRaycus